Shipping

For UK orders: -

  • Free shipping (Royal Mail UK Standard 2nd Class)
  • £1.00 (Royal Mail UK Standard 1st Class)
  • £2.50 (Royal Mail UK Recorded 1st Class)
  • £6.99 (Royal Mail UK Guaranteed Special Delivery)

For EU and International orders: -

  • £3.00 (Royal Mail International Standard) - Not tracked
  • £10.00 (Royal Mail International Signed For / Tracked & Signed For, depending on destination) We strongly advise international customers to use this service!

All goods are shipped by Royal Mail with standard insurance and within 1 working day of the order being processed. Once shipped: - 

  • UK orders typically take 1-3 working days to arrive.
    • 1-2 days for Special Delivery (guaranteed)
    • 1-2 days for 1st Class (not guaranteed)
    • 2-3 days for 2nd Class (not guaranteed)
  • EU orders typically take 3-5 working days to arrive.
  • International orders typically take 5-7 working days to arrive. 

Mucky Nutz will obtain record of postage in case of loss or delay during shipping, but does not accept liability for the loss or delay. Where a delay exists the customer will follow Royal Mail's compensation claim policy.

In summary, Royal Mail require the following period for orders to arrive, before a claim can be made: -

  • For UK orders: 15 working days
  • For EU orders: 20 working days
  • For International orders: 25 working days

You will receive email confirmation for each stage of the order process up to it being sent on its way. The stages are as follows: -

  • Awaiting Payment: rarely happens but is usually when an eCheque has been used as payment, via PayPal.
  • Pending: your payment has cleared and the order is now in the queue to be processed.
  • Processing: your order is now in our hands and being err...........processed.
  • Shipped: your order is now with Her Majesty's Postal Service, Royal Mail. 

Payment

We accept Visa, MasterCard, debit cards with Visa or MasterCard logo, PayPal and Mucky Nutz Gift Vouchers. 

VAT is only payable on: -

  • all UK orders
  • all EU non-trade orders

All VAT exempt orders are subject to the respective country's customs and tax duties. 

Returns

We'd like you to love everything you order from us but know that's not always the case. So, instead, we offer a no quibble, no questions asked returns policy. That is, if you're in any way dissatisfied with the goods you have ordered, for any reason, we will exchange them or give you a full refund, provided that you return them to us unused with original labels and/or packaging, including proof of purchase, within 21 days of receiving your order.

Please allow 5 working days for us to process your return.

Note: If you have purchased goods through one of our stockists or dealers please arrange your return directly with them.

For full details, please see here.

Please send all returns to: -

Mucky Nutz
Bude Cycle Centre
Pethericks Mill
Bude
Cornwall
United Kingdom
EX23 8TF

Postage for all returns is to be paid for by the customer and is non-refundable unless the goods are returned for a warranty issue that has been approved by Mucky Nutz.

Or under exceptional circumstances where Mucky Nutz has approved to pay for postage costs under our complete discretion.

For this reason, please provide proof of postage cost with your returned item/s for refunding.

Warranty

We'd prefer there not to be any issues and we are always working to minimise them but for the few cases where defects do occur we provide peace-of-mind, as all our products are covered by a 12 months warranty, from the original purchase date, against defects in materials and workmanship, unless otherwise mentioned.

This warranty only applies to the original owner and is not transferable.

Original proof of purchase is required.

Just contact us, providing as much information as possible. Images are always good. We'll then decide whether or not you need to return the item/s and work with you to provide the best solution.

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