For UK orders: -

• Standard Shipping
• Orders less than £20: £3
• Orders of £20 or more: Free
• Express Shipping
• Orders less than £50: £5
• Orders of £50 or more: Free

For Channel Island orders: -

• Express Shipping
• Orders less than £50: £5
• Orders of £50 or more: Free

For EU orders: -

• International Tracked & Signed For (depending on destination)
• Orders less than £100: £10
• Orders of £100 or more: Free

For International orders: -

• International Tracked & Signed For (depending on destination)
• Orders less than £100: £15
• Orders of £100 or more: Free

EU and International orders are subject to customs charges and import duty, as set out by your local authority. These charges are in addition to the shipping fee and are to be paid by the customer.

Orders placed before 14:00 (GMT/BST) are posted the same day, Monday to Friday. Orders placed after 14:00 are posted the next working day.

• UK Standard Shipping is typically delivered within 2 - 3 working days.
• UK Express Shipping is typically delivered within 1-2 working days.

• EU orders typically take 3 - 5 working days to arrive.
• International orders typically take 5 - 10 working days to arrive. 

International postage delivery times can vary and delays are possible at certain times of the year and due to customs processing. 

You will receive an email confirming each stage of the order process and a final message to say it's been posted.

The stages are as follows: -

• Awaiting Payment: If paying by eCheque, via PayPal
• Pending: Your payment has cleared and the order is in the queue to be processed
• Processing: Your order is in our hands and being put together
• Shipped: Your order is with the courier

You will receive the tracking code via email with a link to the carrier website, within 48hrs of the order being shipped. You will also find it in your account summary if you have one.

We accept Visa, MasterCard, debit cards with Visa or MasterCard logo and PayPal.

All UK orders are subject to VAT, which is included at the point of sale.

All non-UK orders are subject to Zero Rated VAT. Please note, however, that the buyer is responsible for all customs duties and taxes, associated with their respective country. If in doubt, please contact us. 

We'd like you to love everything you order from us but know that's not always the case. So, instead, we offer a no quibble, no questions asked returns policy. That is, if you're in any way dissatisfied with the goods you have ordered, for any reason, we will exchange them or give you a full refund, provided that you return them to us unused with original labels and/or packaging, including proof of purchase, within 21 days of receiving your order.

Please allow 5 working days for us to process your return.

Note: If you have purchased goods through one of our stockists or dealers please arrange your return directly with them.

For full details, please see here.

Please send all returns to: -

Mucky Nutz
Bude Cycle Centre
Pethericks Mill
Bude
Cornwall
United Kingdom
EX23 8TF

Postage for all returns is to be paid for by the customer and is non-refundable unless the goods are returned for a warranty issue that has been approved by Mucky Nutz.

Or under exceptional circumstances where Mucky Nutz has approved to pay for postage costs under our complete discretion.

For this reason, please provide proof of postage cost with your returned item/s for refund.

We'd prefer there not to be any issues and we are always working to minimise them but for the few cases where defects do occur we provide peace of mind, as all our products are covered by a 12 months warranty, from the original purchase date, against defects in materials and workmanship, unless otherwise mentioned.

This warranty only applies to the original owner and is non-transferable.

Original proof of purchase is required.

Just contact us, providing as much information as possible. Images are always good. We'll then decide whether or not you need to return the item/s and work with you to provide the best solution.