Returns
We'd like you to love everything you order from us but know that's not always the case. So, instead, we offer a no quibble, no questions asked returns policy. That is, if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund, provided that you return them to us undamaged within 30 days of receiving your order.
If you have purchased goods through one of our stockists or dealers, however, please arrange your return directly with them.
For full details, please see here.
If the goods arrived damaged - no problem! This is covered under our Warranty Policy, so please contact us and we will work with you to resolve the issue.
If you purchased direct from us and wish to return your goods, include your original proof of postage and send to: -
Mucky Nutz
Belle Vue Lane
Bude
Cornwall
United Kingdom
EX23 8BR
Please note: the goods are your responsibility until they reach our warehouse, so we recommend that they're packed properly and sent by a tracked courier. We cannot accept responsibility for missing or damaged parcels.
Postage for all non-warranty returns is to be paid for by you and is non-refundable.
Assuming your return satisfies our Returns Policy, we will process your refund within 10 working days of receiving the returned goods. If we have any questions about your return, we'll try to contact you using the details you provided when you placed your order.
All refunds will be made to the original payment method.
Have more questions? Contact us